Jewelry retailer
Trade-ins, custom repairs, and appraisals, unified in D365 Business Central
Replacing a legacy jewelry system with a cloud ERP that runs finance, inventory, and the jewelry-specific workflows a retailer depends on.
The Edge
→ BC
Legacy system replaced
3
→ 1
Trade-in, repair, and appraisal in one ERP
11
users
Live on Business Central
About the client
An independent jewelry retailer runs on more than sales: trade-in intake, custom repair jobs, and insurance appraisals, all previously stranded in a legacy jewelry point-of-sale system with no unified inventory, financials, or self-serve reporting, and appraisal paperwork produced by hand.
A legacy POS that couldn't handle the work beyond sales
- Legacy jewelry POS no longer viable for a growing operation
- Trade-ins, custom repair jobs, and appraisals handled outside the system of record
- No unified inventory or financials, and no self-serve reporting
- No mobile access, and appraisal paperwork produced by hand
Jewelry-specific workflows, rebuilt natively inside the ERP
We implemented D365 Business Central across finance and inventory and rebuilt the retailer's jewelry-specific workflows natively inside the ERP: trade-in intake, custom repair-job costing, and insurance appraisal generation.
Trade-ins in-system
Intake forms, photos, and valuation captured natively.
Custom repair-job costing
Materials and labor logged against each repair job.
Appraisal and insurance docs
Generated from Word templates and data merge, not by hand.
Inventory control
SKU labeling and barcoding for jewelry stock.
Anywhere access and reporting
Mobile clients and Power BI dashboards.
Customer self-service
Customer portal and document storage.
Technology stack
D365 Business Central
Cloud ERP for finance and inventory
Word Templates & Data Merge
Appraisal and insurance documents
Barcoding
SKU labeling for jewelry stock
Customer Portal
Self-service and document storage
Power BI
Dashboards and self-serve reporting
ACH
Integrated electronic payments
