Four hours gone before anyone picked up the phone

An IT and engineering staffing firm generates roughly $95M in revenue, mostly from contract placements, with most of its headcount sitting inside six MSP programs. Each program runs its own client system for job releases, nine logins in all, two of them client-built in-house. The firm's own recruiting ran on Bullhorn.

• A job released at 6:04 a.m. reached a recruiter at 10:15, every minute in between spent copying text between screens
• The firm measured speed from the recruiter's first touch; the client measured it from release, and only the client's number was scored on the panel
• One analyst worked all nine client systems every morning, and while she took a week of leave one program went four days entirely unworked, its scorecard response rate reading zero
• The offshore team and the domestic desk sent the same consultant to the same job more than once, and the client logged a compliance ding
• Rate ranges, tier, and submission caps never survived the copy and paste, so pricing mistakes surfaced days later instead of at intake

We rebuilt how work arrives at the firm, sequenced so the retyping stopped first and the visibility and duplicate-submission problems underneath it got solved next, at the exact moment buyers were cutting their supplier lists.

Automated job delivery

A delivery route for each of the six programs lands every requisition in Bullhorn on its own, complete and timestamped, replacing the analyst's nine-login morning routine.

Clock alignment

Each job now carries its actual client release time and a live countdown against the panel deadline, so the firm's internal speed metric matches the number the client is scoring.

Round-the-clock coverage

New jobs route to the offshore team and the domestic lead at the same time, so overnight hours count toward response time and no single person's leave can take a program to zero.

Duplicate submission prevention

Any earlier submission of the same candidate to the same job surfaces on screen before a recruiter can send a second one, closing the gap that had been generating compliance dings.

Rate and cap integrity

Rate ranges, tier, and submission caps arrive with the requisition instead of being retyped, so pricing mistakes surface at intake rather than days later.

The analyst freed for judgment work

With job delivery automated, her mornings shifted from working nine logins to handling program exceptions and rate escalations, the work that actually needed a person's judgment.